Customer Services Representative

Essential Duties & Responsibilities：

Sales Support
· Sourcing with vendors;
· Preparing quotation including freight cost calculation;
· Answer customers’ calls;
· Processing  customer’s order;
· Collecting payment from customers;
· Following shipments with vendor and update customer with lead time;
· Provide after sales services to customers;
· Generate Sales Reports;
· Arrange samples to customer when required;

Procurement
· Order placement to vendors;
· Follow up order and shipment status;
· Stock replenishment planning;

Order Entry
· Posting the order in system includes entering proforma invoice (sales order), purchase; order, goods receipt, purchase invoice, delivery note and tax invoice;

Logistics
· Liaising with the shipping company / courier services provider for import and export;
· Work with warehouse for local delivery arrangement;

Receiving and Dispatching
· Monitoring shipment schedules, check arrival times of the shipments;
· Check physically the quantity of receipt when the shipment arrived at the warehouse if required;
· Contacting trucker or courier services to pick up for local dispatch;
· Packing the goods and prepare required documents for local dispatch if required;

General office activities
· Administrative work like ordering stationeries and necessities for the office, call repair services etc.;
· Filing documents;
· Record the sample orders in and out.